You can take the frame to your eye doctor to replace with your own prescription
Shipments usually take 7~24 business days to your PayPal registered address.
Your satisfaction is our priority. We do our best to offer high quality products and service to our customers.
If you have any question regarding our products, please contact me freely.
We try our best to reply to your emails as soon as possible,
however, due to high volume of daily incoming emails and time zone difference,
we may not be able to reply your emails immediately.
Please allow 1-2 business days for us to response.
If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.
Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have
problems receiving our emails, you may need to use a different email account to contact us.
We are committed to give you the best customer service possible. If for any reason you are dissatisfied with a purchase, please contact us and we’ll assist you with a prompt solution. Please let us work on the issues. We’d like to settle any problem in a friendly manner. Please do not open a case on eBay or PayPal, or leave any negative or neutral feedbacks directly!
We always reply to messages within 2 business days (off-duty at weekend). Due to the difference of time zone between China and your location, sometimes the answer will be delayed. If you do not get a response from us after 2 business days, please check your junk or spam mailbox.
Unsatisfied product can be returned within 30 days from the delivery date. We can offer a full refund or exchange, but we are not responsible for return shipping cost.